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Billing and Premium Payment
How do I sign up for Electronic Funds Transfer (EFT)?
For your convenience, ING Employee Benefits offers an electronic funds
transfer (EFT) option. If you are being directly billed for your coverage,
your insurance premium payment can be withdrawn from your designated
account automatically.
It’s easy to start the automatic EFT program. Please refer to our EFT Authorization Form for additional information and instruction.
I received a Missed Deduction Notice. What does this mean?
The Missed Deduction Notice is generated from our collection system upon
processing your employer’s payment. If you receive this notice,
it means that the remitted amount for your premium is less that the
amount billed for the pay period. This notice lists the missed pay
periods and the total amount due.
You are receiving this notice in order to allow you to make up the missed premium. Please contact our customer service department at 1-800-537-5024 (Monday through Friday between 8:00 a.m. – 5:30 p.m. Central Time) for assistance.
I received a Notice of Pending Lapse on my Universal Life Insurance
Policy. What does this mean?
The Notice of Pending Lapse is generated to advise you that your coverage
has entered a grace period and that the policy will lapse 30 days from
the date of the notice if premium is not received. This notice is the
only warning that you will receive.
Please refer to your policy/certificate for the grace periods specific to your coverage. Prompt payment of back premium will keep the policy in force. Please contact our customer service department at 1-800-537-5024 (Monday through Friday between 8:00 a.m. – 5:30 p.m. Central Time) for assistance.
I received a Notice of Policy Lapse. What does this mean?
The Notice of Policy Lapse is the final notice that is sent to you when
your policy/certificate is past grace. Policies/certificates may be
reinstated under certain conditions and each reinstatement is subject
to approval by our underwriting department and a two-year contestability
period will begin at the time of reinstatement.
Please contact our customer service department
at 1-800-537-5024 (Monday through Friday between 8:00 a.m. – 5:30
p.m. Central Time) for assistance.
