Making Changes to Your Policy/Certificate

How do I make a change to my policy/certificate?
We recognize that life situations change and you may need to make changes in your policy/certificate. By simply accessing our Service Request Form, you may request a wide variety of policy/certificate services, including change of beneficiary, change of name, transfer of ownership, address change, policy loan request, and cancellation of coverage.

ING Employee Benefits can also help you with all of these requests. To speak directly with a Customer Service Representative, please contact us at 1-800-537-5024, Monday through Friday between 8:00 a.m. – 5:30 p.m. Central Time.

Does my insurance have to end if I terminate my employment?
In most cases, your coverage is portable – meaning that you can maintain your coverage by paying premiums directly to ING Employee Benefits. By completing our Stay Insured Form, your coverage can be continued at no increase in premium or reduction of benefits, however, a modest billing fee may be added. You will receive a letter confirming that your payroll deductions have been stopped and will inform you of when you can expect to receive your bill. (If the policy has any back premiums due, this information will be included in the letter.)

You can choose to be billed at home or you may sign up for the convenience of electronic funds transfer (EFT). (See FAQs about billing for additional information.)

What happens to my policy/certificate if I am on a leave of absence from the company?
If your employer notifies ING Employee Benefits that you are on temporary leave and that the usual payroll deduction will stop, ING Employee Benefits will send a letter directly to your home indicating the premium amount and when it is due. If you are aware that a deduction has been missed or if you have a question about premium status, please contact one of our customer service representatives to discuss setting up premium payments. (See FAQs about billing for additional information.)

Can loans be made against my Universal Life policy? How does it work?
Yes, loans are available on most life insurance policies. Interest is payable in advance. You may request a loan using the Service Request Form or you may contact Customer Service at 1-800-537-5024 Monday through Friday between 8:00 a.m. and 5:30 p.m. Central Time.

When a loan is obtained, an interest notice is mailed to the policyowner prior to each policy anniversary. Loan repayments can be made in increments of $10.00. Unpaid loans will be deducted from the policy cash value if the policy is surrendered. In the event of a death claim, the loan balance will be deducted from the policy proceeds.

To get more specific information about loans, please refer to your policy contract or call our Customer Service department at 1-800-537-5024, Monday through Friday between 8:00 a.m. – 5:30 p.m. Central Time.